Frequently Asked Questions
There are 150 miles per night included with your rental. For example, a 7 day rental includes 1,050 miles for the duration of your trip. Any mileage over that is $0.50/mile. This is to accommodate for the added wear and tear on the vehicle.
Unfortunately, no. Your personal car insurance is based on the cost of your vehicle and will not cover the cost of total loss of our campervan. We use a secure booking platform, Outdoorsy, to provide you coverage and peace of mind when renting our camper. Upon booking, Outdoorsy will let you pick between 3 insurance packages to meet your needs and budget. You will then submit a quick driver’s verification for coverage- and you’re all set! In addition to secure payment and insurance protection, Outdoorsy provides 24/7 customer support & roadside assistance. Learn more about insurance through Outdoorsy.
Outdoorsy insurance does not cover travel to Mexico. You can take the van to any of the 48 contiguous United States and Canada.
The Thule awning ‘crank arm’ is located on the bottom of the Power Tower in the rear cabin
To open and close the awning, insert the crank arm directly up into the receiver (on the left/rear side of the awning). Turn crank clockwise to open and counterclockwise to close. Release the awning poles by pulling bracket joint out first and pulling the pole out and down. The poles telescope to your desired height. There are stakes located under the Power Tower in a grey basket for added stability in ground.
**DO NOT USE IN HIGH WINDS**
Connecting to WiFi
Unlimited 5G WiFi is included in your rental. The hotspot we use is a Motorola smart phone, stored in the front cabin shelf above the passenger seat.
TURNING THE WIFI ON: Go to Settings > Network & Internet > Hotspot & Tethering > WiFi Hotspot > turn ON and turn Bluetooth Enabled ON
(Login & Password can be found in the Van Manual binder)
*Note: The hotspot will randomly turn off when it’s not being used. If you’re in an area that does not have good Visible signal, the WiFi may be slow or not work at all.
SWIVEL PASSENGER SEAT
Lift up on the red tab and simultaneously spin chair. Spin back in the opposite direction to avoid twisting the seatbelt. Continue to turn chair into front-facing position until it latches (audible click when successfully locked in place).
**NEVER DRIVE WHILE FRONT PASSENGER SEAT IS IN REAR-FACING POSITION**